Terms of service

Overview

This website is operated by Robert Flemwell - Sole Trader - Trading Under the Name Delumine.

By visiting and purchasing from this site, you agree to the following terms. These terms apply to all users of the site, including browsers, customers, and merchants.

Relationship with Shopify

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data may be processed by Shopify in accordance with their privacy policy, available at shopify.com/legal/privacy. By purchasing from this store, you also agree to Shopify's Terms of Service.

Products

All Delumine products are made to order and printed on demand. As a result, slight variations in colour or placement may occur between the product images shown and the finished item received. We do our best to represent products accurately.

Pricing and Payment

All prices are listed in GBP and are inclusive of VAT where applicable. We reserve the right to update pricing at any time. Payment is processed securely at checkout.

Orders and Fulfilment

Once an order is placed, it enters production promptly and cannot be modified or cancelled. Estimated delivery times are provided at checkout but are not guaranteed. Delays may occur due to high demand, carrier issues, or factors outside our control.

Returns and Refunds

Please refer to our Return and Refund Policy for full details.

Privacy Policy

Your use of this site is also governed by our Privacy Policy, which is incorporated into these Terms of Service by reference. We are committed to protecting your personal data in accordance with the UK GDPR and applicable data protection law. Please review our Privacy Policy for full details on how we collect, use, and store your information.

Intellectual Property

All designs, graphics, logos, and branding on this site are the property of Robert Flemwell and Delumine.

They may not be reproduced, distributed, or used without prior written permission. Unauthorised use of our intellectual property may give rise to a claim for damages.

Feedback

Any feedback, comments, or suggestions you submit to us regarding our products or website may be used by Delumine freely and without any obligation to you. We welcome your input but are under no obligation to act upon it or keep it confidential.

Agents and Third Parties

We work with third-party service providers, including Printful (for fulfilment) and Shopify (for platform hosting). These parties act as agents or processors on our behalf and are bound by their own terms and privacy policies. We are not liable for the acts or omissions of these third parties beyond our reasonable control.

Termination

We reserve the right to terminate or suspend access to our store at our sole discretion, without notice, for conduct that we believe violates these Terms of Service or is harmful to other users, us, or third parties, or for any other reason.

Limitation of Liability

Delumine shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our total liability to you shall not exceed the amount paid for the order in question.

Governing Law

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to Terms

We reserve the right to update these Terms of Service at any time. Changes will be posted on this page and take effect immediately upon posting.

Contact

For any queries, please contact us at fortiarob@gmail.com.