Refund policy

To initiate a return or report an issue with your order, please contact us at fortiarob@gmail.com within 14 days of receiving your item. Do not send items back without contacting us first.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
As each Delumine piece is printed on demand especially for you, we are unable to accept returns or exchanges for reasons of customer remorse (such as change of mind or incorrect size ordered). We encourage you to review our size guide carefully before placing your order. If you're unsure about sizing, please don't hesitate to contact us at fortiarob@gmail.com before purchasing.

Unfortunately, we also cannot accept returns on sale items or gift cards.

Exchanges
As our products are made to order, we are unable to offer exchanges. If your item arrives damaged or defective, please contact us at fortiarob@gmail.com and we'll make it right.

European Union 14 day cooling off period
Please note that as each item is made to order specifically for you, it is exempt from the EU 14-day cooling off period under the Consumer Rights Directive (Article 16(c)), which excludes goods made to the consumer's specifications or clearly personalised.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at fortiarob@gmail.com.